Printer setup issues

Steps to set up your printerUnbox and connect power and USB/Wi‑Fi as required.Install drivers from the manufacturer website...

Printer offline

Troubleshooting printer offlineCheck power and cables or Wi‑Fi connection.Restart printer and computer.Go to Printers & Scanners and select...

Wireless printer issues

Wireless printer fixesEnsure printer and device are on the same Wi‑Fi network.Restart router/printer/device.Check printer IP in settings and...

Scanner issues

Scanner troubleshootingInstall/update scanner drivers.Try scanning from alternate apps (Windows Fax & Scan).Check USB/network connectivity.Restart devices and retry.

Color or black ink not printing

Ink not printingCheck ink/toner levels.Run print head/nozzle cleaning from utility.Print nozzle check pattern.Replace cartridge if clogged or empty.

Cartridge issues

Cartridge troubleshootingEnsure cartridge is compatible and seated correctly.Remove protective tape on new cartridges.Clean electrical contacts gently.Replace cartridge if...

Print job stuck in queue

Clear print queueOpen printer queue and cancel jobs.Restart Print Spooler service (services.msc on Windows).Delete temporary spool files in...

Paper jam issues

Paper jam stepsTurn off and unplug the printer.Gently remove jammed paper from trays and rollers.Check for small torn...

Carriage is jammed

Carriage jammedPower off and open the cover.Gently move carriage to access obstruction.Remove debris without forcing the mechanism.If stuck...

Fax issues

Fax troubleshootingCheck phone line connection and dial tone.Confirm fax settings (prefixes, tone/pulse).Try sending to another fax number.Contact your...